Frequently asked questions
Find answers before choosing your equipment and arranging delivery to your hotel.
How do I check availability?
Go to Equipment, choose the equipment you are interested in and select your travel dates. Availability is checked for the dates you select.
Do you deliver to my hotel?
Yes, we offer hotel delivery within our service areas. Enter your hotel and travel dates when booking. If you cannot find your hotel, contact us on WhatsApp to confirm coverage.
How much does delivery cost?
The cost depends on the hotel's location and the distance traveled. We therefore do not show a final amount until you enter the hotel and its area. You will see delivery and the complete total before confirming or paying.
Which areas do you cover?
We serve Cancún, mainland Isla Mujeres, Puerto Morelos, Riviera Maya and Playa del Carmen. For locations outside these areas, please contact us before booking.
How do I choose the right equipment?
Check the specifications on each equipment page. If you have questions about dimensions, weight capacity or battery range, contact us on WhatsApp before booking so we can help you choose.
Which payment methods do you accept?
You can pay with PayPal or choose cash on delivery when that option is available for your booking. Checkout shows the relevant breakdown before confirmation.
What should I do if there is a problem with the equipment?
Message us on WhatsApp with your booking number and a description of the issue. Our team will guide you during your stay.
What happens at the end of my rental?
We collect the equipment when your rental ends. Contact our team if you need to confirm the collection location or time.
Who do I contact to change or cancel my booking?
Contact us on WhatsApp with your booking reference so we can review your request and the applicable conditions.
Still have a question?
Our team can help you choose equipment and check delivery options.